Recently, many iPhone 6s owners are experiencing an issue with some of their data(Messages/Recent Calls/Health data/Safari browsing data) missing after they’ve restored their replacement iPhone. You should understand the issue and find a way to avoid missing data.
What’s causing the Missing Messages/Recent Calls Missing when iCloud Restore for iPhone 6s?
1. The two phones are not running the same versions of the iOS operating system. The old device was running iOS 9.0.1 or iOS 9.1. The new iPhone 6s starts off with iOS 9. This could lead to the failed data restores.
2. Apple's fault for having corrupt backups and restoration files in iCloud.
What's the solution to avoid missing Messages/Recent Calls?
1. Make sure the old iPhone and the new iPhone 6s are currently running the same version of iOS and do the backup with iCloud before restoring.
iOS 9 is compatible with these devices.
- iPhone 6s/6s Plus/6/6 Plus/5s/5c/5/4s
- iPad Pro/Air 2/Air/4th generation/3rd generation/2/mini 4/mini 3/mini 2/mini
If your old iPhone/iPad is compatible with iOS 9, you'd better upgrade your old iPhone/iPad to the latest iOS and then do the backup.
2. Perform an iTunes local backup for the old iPhone on your computer/Mac, and then restore the new iPhone 6s with iTunes instead of an iCloud restore.
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